At Deliverease, we value our customers and strive to provide a seamless and reliable delivery experience. However, we understand that issues may occasionally arise. To ensure fairness and transparency, we have outlined our refund policy to guide how we handle refund requests.
Customers are eligible to request a refund if an order is not delivered, is significantly delayed beyond the promised timeframe, or if the service provided does not match the order details. Refund requests must be submitted within [7 days, e.g., 7 days] of the delivery date. To process your request, we require the order reference number along with any relevant details or evidence to support your claim.
Once a refund request is received, our support team will review the case and provide feedback within [X business days, e.g., 3–5 days]. If approved, the refund will be issued to your original method of payment within [7 business days, e.g., 5–10 days]. Please note that certain charges, such as service or processing fees, may not be refundable.
Refunds will not apply in cases where incorrect or incomplete information was provided by the customer, or where the delivery was unsuccessful due to circumstances outside of our control (such as recipient unavailability). By using Deliverease, customers acknowledge and agree to this refund policy, which is designed to protect both our users and our service integrity.